Privacy Policy

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Rent Panda Hawaii ("Rent Panda," "we," "us," or "our") rents cars, SUVs, vans, refrigerated vans, and box trucks on Oahu and Kauai. This Privacy Policy explains what information we collect when you visit rentpandahawaii.com (the "Site"), book a rental, respond to one of our ads, or contact us, and how we use and share it.

1. Information we collect

Information you give us
- Contact details: name, email address, phone number, company name, and job title (for business and commercial rentals).
- Booking details: rental dates and times, pickup and return location, vehicle selected, add-ons, driver details such as driver's license information and date of birth, insurance details, and billing address.
- Payment information: card payments are processed by our booking and payment providers. We do not store full card numbers on our own systems.
- Messages: anything you send through our contact form, by email, phone call, or text message, including attached files.
- Ad lead forms: if you submit a lead or quote form inside an ad on LinkedIn, Facebook, Instagram, or Google, that platform sends us the details you entered (for example name, email, phone, company, and your rental request).

Information collected automatically
- Device and usage data: IP address, browser type, device type, pages viewed, links clicked, referring site, and approximate location derived from IP address.
- Cookies and similar technologies: we and our partners use cookies, pixels, and tags, including:
 - Google Analytics 4 to understand how visitors use the Site;
 - Google Tag Manager to manage these tags;
 - Google Ads conversion tracking and remarketing to measure and improve our ads;
 - Google reCAPTCHA on our contact form to block spam (subject to Google's Privacy Policy and Terms of Service).
- Campaign tags: links in our ads and emails may include tracking labels (UTM parameters) that tell us which ad or post brought you to the Site.

Information from others
- Booking platforms we list on, such as Turo, may share reservation details with us so we can provide your rental.

2. How we use your information
- To take, confirm, manage, and support your reservation, including pickup, return, and vehicle delivery.
- To verify driver eligibility and protect against fraud, theft, and damage.
- To process payments, deposits, refunds, tolls, citations, and damage claims related to your rental.
- To answer questions and send quotes, including quotes requested through ad lead forms.
- To send service messages about your booking by email, phone, or text.
- To send marketing messages, where permitted. You can opt out at any time (see Section 6).
- To measure and improve our Site, fleet, and advertising.
- To comply with law and enforce our rental terms.

3. How we share your information
We do not sell your personal information for money. We share information only as follows:
- Booking and payment providers: Wheelbase (our online booking and checkout system) and its payment processors, to handle reservations and payments.
- Rental marketplaces: if you book through a platform such as Turo, that platform's own privacy policy also applies.
- Advertising and analytics partners: Google (Analytics, Tag Manager, Ads), Meta (Facebook/Instagram), and LinkedIn receive data through tags, conversion tracking, and lead forms to measure and deliver ads. These partners may use cookies to show you our ads on other sites.
- Service providers: website hosting (GoDaddy), email, phone and text messaging, insurance, and accounting providers that help us run the business.
- Legal and safety: law enforcement, government agencies, insurers, or others when required by law, to collect amounts owed, or to protect our rights, vehicles, customers, or the public.
- Business transfers: a buyer or successor if our business is sold or reorganized.

4. Data retention
We keep booking, payment, and rental records as long as needed to provide the rental and to meet our tax, accounting, insurance, and legal obligations. We keep lead and inquiry information for as long as it is useful for following up on your request, then delete or anonymize it. Analytics data is kept under Google Analytics' retention settings.

5. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No website or transmission is completely secure, so we cannot guarantee absolute security.

6. Your choices and rights
- Marketing emails: use the unsubscribe link in any marketing email, or contact us.
- Cookies: use the Site's cookie banner or your browser settings to block or delete cookies. You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, manage Google ad personalization at adssettings.google.com, and manage Meta and LinkedIn ad preferences in those apps' settings.
- Access, correction, and deletion: you may ask us to tell you what personal information we hold about you, correct it, or delete it. We will respond within a reasonable time and may need to verify your identity. We may keep information we are required to keep by law or that is needed for an open rental, claim, or dispute.
- California and other state residents: if a state privacy law applies to you, you may have additional rights, and you can use the contact details below to exercise them. We will not discriminate against you for exercising them.

7. Children's privacy
The Site and our rentals are not intended for children. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

8. Links to other sites
The Site links to other services, including the Wheelbase booking page, Turo, Google Maps, Facebook, Instagram, and YouTube. Their own privacy policies govern how they handle your information.

9. Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top shows when it last changed.

10. Contact us
Rent Panda Hawaii
120 Mokauea Street, Unit G, Honolulu, HI 96819
Phone: (808) 445-9550
Email: rentpandahawaii@gmail.com